Cancellation Policy

We understand that life is unpredictable. Our cancellation policy is designed to be fair to both clients and to the time and preparation invested in each session.

48 hours' notice or more: You may reschedule your session at no charge. Cancellations with 48+ hours' notice will receive a full credit towards a future session.

Less than 48 hours' notice: The session fee will be charged in full. We are unable to offer refunds or credits for late cancellations.

No-shows: If you do not attend a booked session without prior notice, the full session fee will be forfeited.

If you have purchased a programme or package, cancellation terms will be outlined in your programme agreement. Generally:

• Cancellation within 14 days of purchase and before the programme begins: full refund.
• Cancellation after the programme has started: a pro-rata refund may be considered at ZENCENTRA®'s discretion.
• No refunds will be issued once more than 50% of the programme has been delivered.

To cancel or reschedule, please contact us as soon as possible at: elena@zencentra.co.uk

We will always do our best to accommodate rescheduling where possible.

In the rare event that we need to cancel or reschedule a session, we will provide as much notice as possible and offer a full rescheduling or refund option.